In Italy, we shipping by SDA or TNT courier
For other countries, it is via DHL international courier
You will always be notified by email what the courier will be for yours
shipping.

Shipping to Italy is always free.
For European Union countries the price starts at € 10.00.

In Italy, deliveries take place within 48 hours after shipment.
If the order is placed after 14.00, it will be processed the following day.
To be sure of the delivery date, you must rely on the tracking code provided directly by the carrier with which you can also know at any time where the package is.
Shipments within the EU take 5 to 10 working days.

Unfortunately we do not have all the items available in all shades. Generally we contact the supplier instantaneously with the order, if he has the available item we will be delivered within 48h-72h working time, in case he is not, we will tell you all the deadlines and you will decide whether to keep, change or cancel the order. However, consider that most items are ready for delivery.

Customers and / or recipients will have to take responsibility at the moment
of the purchase of the products received and the delivery details provided (check
that they are correct).
• We cannot take any responsibility for any losses
incurred by the customer or recipient, in terms of transport costs not
incurred by the customer or recipient, in terms of transport costs not
incurred by the customer or recipient, in terms of transport costs not
• In the event that you receive an incorrect or defective item, we invite you to
contact us by email within two days of receiving the order,
preferably with a photograph of the package and its contents.
Please do not postpone products without first making arrangements with us.

How to
- According to the art. 45 and subsequent articles of Legislative Decree 21/14, if the customer is a consumer
final, he has the right to withdraw from the purchase contract for any reason,
no need to provide explanations and without penalty.
- The Customer can exercise the right of withdrawal, within 14 calendar days, through the
contact available to the Customer.
- In case of withdrawal from the contract all payments made will be reimbursed
in favor of CarmenRos, respecting all the terms willing to follow.
- The return shipping costs are your responsibility, CarmenRos
only refund the returned item.
- The deadline is met if the consumer sends back the goods before the deadline
of the period of fourteen calendar days.
- CarmenRos can withhold the refund until it has received the goods.
- Before sending the goods, verify that you have the following requirements:
You contacted customer service at info@carmenros.it, for
submit your request with the reason for the return;
The card is perfectly intact and has not been removed from the product;
Each product to be returned is in the same condition as it was
originally shipped and must be packaged neatly;
Each product returned has not been used or treated in any way;
Boxes, protective bags must be the same as the shipping.
(if even one of these points is not respected, the return will NOT come
accepted)
- Refunds will be made using the same payment method used
for the initial transaction.
- In case the Customer has to be reimbursed by bank transfer, he will take care of it
promptly provide the bank details with the account holder
on which to obtain reimbursement

The change is NOT considered as an ORDER
•The exchange is subject and is treated AS A RETURN, for this reason, the COST OF
SHIPPING for the return of the goods and the RETURN is at YOUR LOAD.
• CHANGE is NOT possible after 14 days of the order date